EMS

Features	EMS, which is a Postal express service for documents and merchandise,and shall whenever possible be the quickest postal service. EMS items are accepted at all Post Offices and Sub Post Offices.
Service Available Country List	This service is available for many countries and new destinations are always being added to the list of countries. You can find out about new destination countries from the following link.
Rates	Rates are depending on the weight and the destination country Download as PDF sheet 01\|Sheet 02
Size of EMS Documents	Documents should be sent in a strong envelope. (Minimum size is A4)
Size of EMS Parcel	EMS Parcels should be packed in a strong carton box. Dimensions depend on the destination country regulation Size Limits : Maximum length of the larger side of the parcel : will be 100cm or 150cm. Maximum Length of the parcel depends on the destination country. (Please check below country list for maximum length) Maximum size of the parcel: Maximum size of the parcel = Girth + Length Maximum size of the parcel depends on the destination country (Please check below country list for maximum length)
Tracking	Tracking service provide to all countries. Additionally, tracking services provided by the destination country’s official postal websites can also be used.
Special Instructions	The Prohibited Items Please refer the following link to view the country wise list of Prohibited Click here to download as PDF \|Download as excel Packing Requirements Customers must ensure that all parcels are strongly and securely packaged to withstand handling and transportation. Poor or inadequate packaging may result in damage or non-acceptance of the parcel. Returned EMS items If an EMS item is returned from the destination (after being unable to be delivery), it is not possible to refund the postage If no need to send the undelivered EMS items back to the country, please mark ✓ on the Treat an Abandoned box in the IF Undelivered section of the CN23 form. (As some countries charge a redirection fee)
Inquiries	Inquiries should be submitted within 2 weeks of Posting Date. The customer copy of the CN23 form should be kept safe as it is required in case of any complaint regarding EMS.
Distribution of EMS items received from foreign destinations to Sri Lanka	All EMS postal goods received in Sri Lanka are inspected by customs officials Released EMS items by customs will be delivered to the customers. The customers will be informed by a notice regarding the items detained for customs inspection. The customs inspection will be done at EMS Center Colombo, Kandy, Galle, Jaffna, Investment Promotion Zone Katunayake and Trincomalee post offices After customs inspection, if the customs decides to levy taxes for the contents the fees mentioned in the customs form should be paid. If you are not possible to visit customs inspection centers, the goods can be sent to the nearest post office by completing and signing the relevant forms and sending the relevant letter to the addressed customs inspection center and the goods can be collected by paying the relevant customs fees from that post office
EMS centres with custom facilities.	EMS Centre, Central Mail Exchange, Colombo 01000 Telephone : +94-11-2328644 , +94-11-244744 Regional Foreign Parcel Office, Postal Complex, Kandy . Telephone: +94-81-2234071 Regional Foreign Parcel Office, Postal Complex, Galle . Telephone: +94-91-2233221 Regional Foreign Parcel Office, Post Office, Trincomalee . Telephone: +94-26-2222372 Regional Foreign Parcel Office, Postal Complex, Jaffna Telephone: +94-21-2222415 Post Office , Investment Processing Zone, Katunayake Telephone: +94-11-2252762
Contact Us	Hotline – 1950 EMS Centre, Central Mail Exchange, Colombo 01000, Telephone:+94-11-2320700,2440159–Ext:-201 Telephone:+94112447844, 2328644 ems.colombo@yahoo.com as.fgn@slpost.lk Postal Headquarters (International Postal Services Division) 011-2328301 info@slpost.lk